Return and Refund Policy

Return and Refund Policy

Thank you for choosing Visual Vibes Design Agency. We are committed to providing you with high-quality graphic design services and ensuring your satisfaction. In the event that you are not completely satisfied with our services, we have outlined our return and refund policy below:

1. Refund Eligibility:

   - Our refund policy applies to specific services and packages provided by Visual Vibes Design Agency. Please refer to your specific service agreement or contract for details on eligibility.

2. Refund Requests:

   - To request a refund, you must submit a written request to our customer support team within 7 days of the completion of the service.

   - Your refund request must include a detailed explanation of the reason for dissatisfaction, along with any relevant supporting documentation or examples.

3. Evaluation Process:

   - Once we receive your refund request, our team will thoroughly evaluate the circumstances and the quality of the service provided.

   - We may contact you for further clarification or additional information to better understand your concerns.

4. Resolution Options:

   - If our team determines that a refund is appropriate, we will provide you with the following resolution options:

     a) Full Refund: We will refund the entire amount paid for the specific service or package.

     b) Partial Refund: We may offer a partial refund based on the extent of the issues encountered.

5. Refund Processing:

   - Approved refunds will be processed within 10 business days from the date of approval.

   - Refunds will be issued using the original method of payment, unless otherwise agreed upon.

6. Non-Refundable Items and Services:

   - Certain items and services are non-refundable. These include:

     a) Customized design work that has been approved by the client.

     b) Services that have already been completed and delivered to the client.

7. Modifications to the Design:

   - If you are unsatisfied with the initial design concept, we offer a revision process to make necessary adjustments and meet your requirements. Refunds will be considered only after a reasonable number of revisions have been attempted.

8. Communication and Resolution:

   - We value open and honest communication. If you have any concerns or issues with our services, we encourage you to contact our customer support team as soon as possible. We are committed to resolving any problems and finding a satisfactory solution.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically.

If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team at [contact information].

Effective Date: June 1st 2023